Shipping policy.
Last updated 10 November 2026. Questions: zenorigin@synergymarcom.in.
Processing time
Orders are processed within one business day. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, dispatch may be delayed by a few days; if there will be a significant delay, we will contact you by email or phone.
Delivery time
Orders are delivered across India within 2–3 business days of dispatch. Remote pin codes may take longer. Delivery times can be affected by weather, courier disruptions and other circumstances beyond our control.
Shipping charges
Shipping is free on orders over ₹1,000. Orders under ₹1,000 are charged a flat ₹100, shown at checkout before you pay.
Tracking
You will receive an email confirmation with your order number when you order, and a dispatch update when your parcel leaves us. For tracking questions, write to zenorigin@synergymarcom.in with your order number.
Damaged or incorrect items
Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, contact us within 48 hours with a photo so we can put it right.