Privacy policy.
Last updated 10 November 2026. Questions: zenorigin@synergymarcom.in.
Who we are
This website is operated by Strategiq Marcom LLP, trading as Zen Origin, Surya Heritage, Shop No. 11, Kankiya Road, Mira Road (East), Thane 401105, Maharashtra, India. This policy explains what personal information we collect when you use zenorigin.co, how we use it and the choices you have.
What we collect
When you place an order we collect your name, email address, phone number, shipping address and the details of what you bought. Payment card, UPI and bank details are collected and processed by our payment provider, PhonePe; we never see or store them. We also receive a payment reference and status.
When you contact us or subscribe to our newsletter we collect the details you give us, such as your name, email address and message.
Like most websites we collect limited technical information automatically, such as your IP address, browser type and the pages you visit, to keep the site secure and to understand how it is used.
How we use it
To process and deliver your orders, send order confirmations and dispatch updates, respond to your messages, prevent fraud, meet our legal and tax obligations, and, if you have opted in, send you our newsletter. You can unsubscribe from marketing email at any time using the link in every message.
Who we share it with
Service providers who help us run the store: our payment gateway (PhonePe), our courier partners, our email provider (Brevo) and our website host (Cloudflare). Each receives only the information needed for its service and is bound to protect it. We do not sell personal information.
How long we keep it
Order records are kept for as long as required by Indian tax and accounting law, currently eight years. Newsletter details are kept until you unsubscribe. Contact messages are kept for up to two years.
Your rights
You can ask us for a copy of the personal information we hold about you, ask us to correct it or, where we no longer need it, delete it. Write to zenorigin@synergymarcom.in and we will respond within 30 days. This policy is governed by the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
Cookies
The site uses only the storage it needs to work: your shopping bag is saved in your browser so it is there when you return. We do not use advertising cookies.
Changes
We may update this policy from time to time. The date at the top shows when it was last changed.