Return and refund policy.

Returns

We have a 5-day return policy: you have 5 days after receiving your order to request a return. To be eligible, the item must be unused, sealed and in its original packaging. To start a return, write to zenorigin@synergymarcom.in or call +91 85912 82893 with your order number.

Once the returned product is received it will be inspected, and the return will be approved or declined within 2 business days. Items sent back without first requesting a return cannot be accepted.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Cash on Delivery orders are refunded by bank transfer to an account you provide.

Please remember it can take additional time for your bank or card provider to post the refund. If more than 15 business days have passed since your refund was approved, contact us at zenorigin@synergymarcom.in.

Exceptions

Opened food items cannot be returned for hygiene reasons unless they arrived damaged or defective. Bundle offers are returned as a whole.

Cancellations

You can cancel an order free of charge any time before it is dispatched by writing to us with your order number. Prepaid cancellations are refunded in full to the original payment method.