Questions, answered.
Can’t find it here? Write to zenorigin@synergymarcom.in or call 080-6940-9474.
Honey
Where is the honey sourced from?
From the Himalayan regions of Himachal Pradesh, including the Kangra Valley, where our bees collect nectar from high-altitude wildflowers, litchi orchards and eucalyptus groves. The clean environment and biodiversity are what give the honey its quality.
What makes Zen Origin honey different?
Natural extraction and distinct floral sources. Each honey comes from a single area, the litchi orchards or the eucalyptus groves of Kangra, and is raw, unblended and free from additives.
Is the honey tested for purity?
Yes. Every batch undergoes comprehensive lab testing to confirm it is free from pesticides, chemicals and other impurities. The report for each product is linked from its page.
How should I store the honey?
In a cool, dry place away from direct sunlight. Honey has natural preservatives and does not need refrigeration. Best within 12 months. Crystallisation is natural: stand the sealed jar in warm water to loosen it.
Shilajit
What is shilajit, and where does yours come from?
Shilajit is a natural resin found in the rocks of high-altitude Himalayan ranges. Ours is hand-harvested in the Spiti-Lahaul region, where it forms over centuries from compressed plant matter.
How is it purified?
Gently, with water and sunlight rather than heat or solvents, so the fulvic acid and trace minerals are retained. The finished resin is lab-tested for purity and heavy metals.
How do I take it?
Dissolve a pea-sized amount in warm water or milk, once a day. A 20 g jar lasts about two months.
Ghee
What is A2 ghee?
Ghee made only from the milk of indigenous desi cow breeds, whose milk naturally contains the A2 type of beta-casein protein. Our cows graze freely and the ghee is slow-cooked in small batches.
Does ghee need refrigeration?
No. Keep the jar closed at room temperature, away from sunlight and moisture, and always use a dry spoon.
Orders and delivery
How fast do you ship?
Orders are packed within one business day and delivered across India in 2–3 business days. We do not ship on weekends or public holidays. You will receive a confirmation email with your order number as soon as you order.
What does shipping cost?
Shipping is free on orders over ₹1,000. Orders under ₹1,000 pay a flat ₹100.
Which payment methods do you accept?
UPI, cards, net banking and wallets through PhonePe, or Cash on Delivery.
What is the return policy?
You have 5 days after receiving your order to request a return. Once we receive and inspect the item, refunds go back to your original payment method within 10 business days. See the full refund policy for details.
About us
Are Zen Origin products organic?
Our ingredients come from pristine regions of the Himalayas where farming and beekeeping follow sustainable practices, and nothing artificial is added. Every batch is lab-tested.
Can I visit the farms?
Yes. We welcome visitors to our farms in the Kangra Valley and to the shilajit sites in Spiti-Lahaul. Write to us in advance so we can arrange it.